Right of return

At FJbottle, our mission is to provide you with high quality products that enhance your lifestyle. We understand that there may be situations where you wish to return a purchase and we want to make the process as easy as possible for you.

1. Eligibility for returns:

  • You can initiate a return within 30 days of the delivery date.

2. Conditions for returns:

  • The product must be unused and in its original condition.
  • All original packaging, labels and accessories must be included.

3. How to initiate a return:

  • Please email our customer service team at contact@fjbottle.com to start the return process.
  • Please include your order number, the items you wish to return and the reason for the return.

4. Return by shipping:

  • Once your return is approved, we will send you the return address.
  • Make sure the product is packaged securely to avoid damage during transit.
  • You will be responsible for return shipping costs unless the return is due to a quality issue or our error.

5. Inspection and refund/exchange process:

  • Once we receive your returned item, we will inspect it to ensure it meets the return policy.
  • If the item is in good condition, we will process your refund or exchange.
  • Refunds will be issued within 3-5 business days.

6. Quality problems and damaged items:

  • If you receive a damaged or defective item, please contact us immediately.
  • Provide photos or videos of the damaged item for our records and we will assist you promptly in resolving the issue.

7. Non-refundable items:

  • Personalized or customized items are non-refundable unless there is a manufacturing defect.

8. International Returns:

  • For international returns, please contact us to discuss the return process and obtain shipping details.

9. Contact details:

  • If you have any questions or to initiate a return, please contact our customer service team at contact@fjbottle.com .

Thank you for choosing FJbottle. We appreciate your trust and look forward to providing you with excellent service.

Tel：+8618860896780 (whatsapp)

Company Name：Zhejiang Feijian Industry and Trade Co., Ltd (No return address)

Company address：No. 387 Huaxia Road, Yongkang economic development zone, Jinhua city,Zhejiang Province,CHINA

Name of the payment company: NOVA SILK ROAD SARL
Payment company address: C/o Regus 81 Rue de France 06000 Nice (No return address)